Contact Us

Contact Us

Effective Date: September 2026

Last Updated: September 2026

At Meester Smeets Tegelhandel B.V., we are committed to providing accessible, responsive, and transparent support for all our customers across the Netherlands. In full alignment with Google Merchant Center (GMC) guidelines and Dutch e-commerce standards, our complete corporate details, physical location, and direct communication channels are detailed below.

Direct Contact Channels

If you have any questions regarding our bathroom accessories, require assistance with an existing order, or wish to initiate a return or exchange, our support team is available via the following channels:

  • Customer Support Email: info@meestersmeets.shop

    We respond to all email inquiries within 24 business hours.

  • Customer Support Telephone: +31 20 684 1111

    Standard domestic call charges apply depending on your provider.

  • Live Chat: Available 24/7 directly on our website at meestersmeets.shop.

  • Contact Form: You can also reach us directly via the contact form on our website by providing your name, email address, order number (if applicable), and message.

Operating Hours & Response Times

  • Telephone Support Hours: Monday through Friday, 9:00 AM – 5:00 PM (CET)

  • Live Chat Hours: 24 hours a day, 7 days a week

  • Closed: Weekends (Saturday – Sunday) and official Dutch national holidays (for phone support)

  • Time Zone: Central European Time (CET)

Registered Business Details & Physical Address

All customer correspondence, authorized product returns, and official notices should be addressed to our primary operating location:

  • Legal Business Name: Meester Smeets Tegelhandel B.V.

  • Trade Name: Meester Smeets Tegelhandel B.V.

  • Registered Physical Address:

    Vredenhofweg 5A

    1051 LM Amsterdam

    The Netherlands

  • VAT Identification Number (Btw-nummer): NL813480656B01

Order Inquiries & Support Procedures

  • Order Modifications & Cancellations: Orders can be changed or canceled before our daily 5:00 PM CET cut-off time. Please call us immediately or contact us via 24/7 live chat for urgent requests.

  • Returns & Replacements: If you wish to return an item within our 30-day return window, email us at info@meestersmeets.shop with your order number to receive your free prepaid return shipping label. Do not ship parcels back without contacting us first.

  • Damaged or Missing Items: Please contact our support desk within 48 hours of delivery with photographic evidence so we can issue a free replacement right away.