Return Policy

Last Updated: September 2026

At Meester Smeets Tegelhandel B.V., we are committed to ensuring complete satisfaction with every purchase. If you need to make a return or exchange an item, this Return Policy outlines our complete terms, timelines, and procedures in full compliance with Dutch consumer law and Google Merchant Center (GMC) requirements.

1. Return Window

You have 30 calendar days from the date your package is confirmed delivered by the carrier to request a return or an exchange. Return requests initiated after this 30-day window cannot be accepted.

2. Geographic Coverage

We accept returns exclusively for orders delivered to physical addresses within the Netherlands. All returned merchandise must be dispatched from within the Netherlands.

3. Accepted Product Condition

To qualify for an authorized return or exchange, all bathroom accessories must satisfy the following criteria:

The item must be brand new, uninstalled, and completely unused.
The product must be free from scratches, water marks, scuffs, or tool marks.
All original mounting hardware, screws, brackets, seals, fasteners, and user manuals must be included.
The product must be returned in its original, undamaged manufacturer packaging.

4. Zero Return Shipping Fees (Free Returns)

We provide 100% free return shipping for all eligible items:

Defective, Damaged, or Incorrect Items: If your order arrives damaged during transit, defective, or incorrect, return shipping is completely free. We will provide a prepaid carrier return label.
Customer Remorse / Change of Mind: If you change your mind, ordered the wrong size, or prefer a different finish, return shipping is also completely free. We will issue a prepaid return shipping label so you incur no out-of-pocket costs.

5. Restocking Fees

Restocking Fee: €0.00
We do not charge restocking fees, administrative fees, or repackaging surcharges on any returns.

6. Product Exchanges

We gladly process exchanges for different finishes, models, or dimensions within our 30-day return window. When requesting your return, notify our team of the replacement model you prefer. Once the original item is received and inspected at our warehouse, your exchange order will be dispatched with complimentary standard shipping.

7. Step-by-Step Return Process

Returning an item is simple and straightforward:

Submit Your Request: Contact our support desk by emailing info@meestersmeets.shop or via our 24/7 live chat. Include your order number, the item you wish to return, and whether you prefer a return or exchange.
Receive Prepaid Return Label: Our team will email you a prepaid return shipping label (PostNL or DHL Parcel) along with a Return Authorization slip.
Pack Your Items: Securely pack the accessory and all included components in the original packaging. Affix the printed prepaid label to the exterior of the parcel.
Hand Over to Carrier: Drop off the parcel at any authorized PostNL or DHL service point in the Netherlands and retain your drop-off receipt.

8. Physical Return Facility Address

All authorized returns must be shipped to our central facility:

Meester Smeets Tegelhandel B.V.

Attn: Returns Department

Vredenhofweg 5A

1051 LM Amsterdam

The Netherlands

9. Warehouse Inspection Timeline

Returned packages received at our facility undergo quality inspection within 2 business days of arrival. Our inspection team verifies that the accessory is uninstalled, complete with all hardware, and matches the return authorization. You will receive an email update as soon as the inspection is completed.

10. Non-Eligible Returns

Items that have been installed, mounted to walls, connected to plumbing lines, or returned missing critical components cannot be accepted. If your product arrived damaged upon initial delivery, please do not attempt installation; contact us immediately so we can file a carrier claim and replace it immediately.