Shipping Policy


Shipping Policy

Last Updated: September 2026

At Meester Smeets Tegelhandel B.V., we are committed to providing a clear, dependable shipping process for our bathroom accessories. This Shipping Policy explains all terms, fulfillment steps, timelines, and procedures applicable to orders placed through our store.

1. Geographic Shipping Coverage

We ship exclusively within the national borders of the Netherlands. All items are dispatched directly from our facility in Amsterdam. We do not provide international shipping, nor do we ship to overseas territories or freight-forwarding companies.

2. Physical Address Requirement

To ensure reliable receipt and protect against loss, orders can only be shipped to physical residential or commercial addresses. We do not deliver to P.O. Boxes, automated postal lockers, or military forwarding addresses (APO/FPO).

3. Shipping Rates & Zero Hidden Costs

  • Standard Shipping: FREE on all orders (€0.00).

  • No Minimum Spend: Free shipping applies automatically across our entire catalog without any minimum purchase threshold.

  • No Hidden Fees: We do not charge handling, packaging, or fuel surcharges at checkout. The price displayed on the product page is the final delivered price.

4. Order Cut-Off Time

Our daily order cut-off time is 5:00 PM (17:00 CET), Monday through Friday.

  • Orders received and authorized before 5:00 PM CET enter fulfillment processing the same business day.

  • Orders placed after 5:00 PM CET, or during weekends and Dutch public holidays, begin processing on the following business day.

5. Handling & Order Processing Time

  • Handling Time: 1 to 2 business days (Monday – Friday).

  • During handling, items undergo quality inspection, hardware component verification, and protective packaging to prepare them for courier collection.

6. Carrier Transit Time

  • Transit Time: 3 to 5 business days (Monday – Friday).

  • Shipments are handled via established domestic logistics carriers (such as PostNL or DHL Parcel) to maintain consistent service standards across all Dutch provinces.

7. Total Estimated Delivery Time

  • Total Delivery Time: 4 to 7 business days (Monday – Friday).

  • This timeframe represents the combined handling time (1–2 business days) and transit time (3–5 business days).

8. Order Tracking & Dispatch Notification

As soon as your parcel is collected by the carrier, an automated confirmation email is sent to the address provided during checkout. This notification includes your assigned courier name and a tracking number with a direct tracking link.

9. Address Corrections Before Dispatch

Please verify your shipping details carefully during checkout. If you need to correct an error in your delivery address, contact customer support immediately at +31 20 684 1111 or via 24/7 live chat before 5:00 PM CET. Address modifications cannot be made once an order has been collected by the courier.

10. Items Damaged in Transit

All items are inspected prior to dispatch. If a package arrives with visible physical damage:

  • Take clear photographs of the outer carton, shipping label, and damaged item.

  • Email info@meestersmeets.shop within 48 hours of delivery.

  • We will arrange a free return and send a priority replacement at no cost.

11. Lost Parcels or Extended Transit Delays

If a shipment shows no tracking activity for more than 4 business days past the standard 7-business-day window:

  • Contact our support team with your order number.

  • We will initiate an inquiry with the carrier.

  • If confirmed lost, we will issue an immediate replacement or full refund.

12. Uncollected & Returned Packages

If a parcel cannot be delivered because the recipient is absent, the courier will provide instructions for redelivery or collection at a local service point. Parcels that remain uncollected and are returned to our Amsterdam warehouse will be inspected, and our team will contact you to arrange redelivery or process a cancellation.

13. Business Information & Official Contact Details