FAQs

Frequently Asked Questions (FAQ)

Last Updated: September 2026

Welcome to the Meester Smeets Tegelhandel B.V. Help & FAQ page. Here you will find answers regarding our bathroom accessories, shipping schedules, payment security, returns, and order management.

General & Company Questions

1. Who is Meester Smeets Tegelhandel B.V.?

Meester Smeets Tegelhandel B.V. is a registered Dutch company operating from Vredenhofweg 5A, 1051 LM Amsterdam. We specialize in high-grade bathroom accessories, fixtures, mounting hardware, and interior accents designed to enhance modern home and commercial bathrooms.

2. How can I reach customer support?

Our team is available through multiple communication channels:

  • Email: info@meestersmeets.shop (responses within 24 business hours)

  • Phone: +31 20 684 1111 (Monday – Friday, 9:00 AM – 5:00 PM CET)

  • Live Chat: Available 24/7 directly on our website

Orders & Payment

3. Which payment methods do you accept?

To ensure transaction security, we exclusively process payments through:

  • PayPal: Pay instantly with your PayPal account balance, connected bank account, or debit/credit card.

  • Afterpay: Convenient buy-now-pay-later installment service with zero hidden fees.

4. Are there any hidden fees or extra taxes at checkout?

No. All product prices on our website are denominated in Euros (€ / EUR) and include statutory 21% Dutch Value-Added Tax (Btw / VAT). We charge zero payment processing fees, and standard domestic shipping is completely free. The total shown in your shopping cart is the exact final price you pay.

5. Can I modify or cancel my order after placing it?

Yes, provided your order has not yet entered our warehouse packaging and dispatch queue. Please contact us immediately at +31 20 684 1111 or via our 24/7 live chat before our daily 5:00 PM CET cut-off. If your package has already been handed to the carrier, you may simply return it for free using our 30-day return policy upon arrival.

Shipping & Delivery

6. Where do you deliver?

We deliver exclusively to physical residential and commercial addresses within the Netherlands. We do not ship internationally or to automated parcel lockers and P.O. Boxes.

7. How much does shipping cost?

Standard shipping is 100% FREE on all orders across the Netherlands. There is no minimum purchase requirement.

8. What is your fulfillment and delivery timeline?

Our standard logistics schedule operates on regular business days (Monday through Friday):

  • Order Cut-Off Time: 5:00 PM (17:00 CET)

  • Handling Time: 1 to 2 business days

  • Transit Time: 3 to 5 business days

  • Total Estimated Delivery Time: 4 to 7 business days

9. How do I track my order?

As soon as your parcel is collected by our delivery partner, you will receive an automatic email containing your carrier tracking number and a direct link to follow your shipment in real time.

Returns, Refunds & Exchanges

10. What is your return window?

You have 30 calendar days from the date your order is delivered to request a return or product exchange.

11. Do I have to pay for return shipping?

No. Return shipping is 100% FREE for all eligible returns within the Netherlands:

  • Defective or Damaged Products: Free prepaid return label provided.

  • Change of Mind / Customer Remorse: Free prepaid return label provided.

12. Do you charge restocking fees?

No. We charge €0.00 in restocking fees on all returns.

13. Can I exchange an item for a different finish or size?

Yes. We accept product exchanges within our 30-day window. Once your original, unused item is received and inspected at our Amsterdam facility, we will dispatch your replacement product with complimentary shipping.

14. What condition must items be in to qualify for a return?

All bathroom accessories must be returned brand new, unused, uninstalled, free of scratches or water residue, complete with all original hardware, screws, brackets, and manuals inside the original manufacturer packaging.

15. How and when will I receive my refund?

  • Inspection: Once your return arrives at our Amsterdam facility, it is inspected within 2 business days.

  • Refund Timeline: Approved refunds are released immediately and credited to your original payment method (PayPal or Afterpay) within 10 calendar days.

Business Information & Official Contact Details