Refund policy

Return Policy

Last Updated: September 2026


At Meester Smeets Tegelhandel B.V., we are committed to ensuring complete satisfaction with every purchase. If you need to make a return or exchange an item, this Return Policy outlines our complete terms, timelines, and procedures in full compliance with Dutch consumer law and Google Merchant Center (GMC) requirements.


1. Return Window

You have 30 calendar days from the date your package is confirmed delivered by the carrier to request a return or an exchange. Return requests initiated after this 30-day window cannot be accepted.


2. Geographic Coverage

We accept returns exclusively for orders delivered to physical addresses within the Netherlands. All returned merchandise must be dispatched from within the Netherlands.


3. Accepted Product Condition

To qualify for an authorized return or exchange, all bathroom accessories must satisfy the following criteria:


  • The item must be brand new, uninstalled, and completely unused.

  • The product must be free from scratches, water marks, scuffs, or tool marks.

  • All original mounting hardware, screws, brackets, seals, fasteners, and user manuals must be included.

  • The product must be returned in its original, undamaged manufacturer packaging.

4. Zero Return Shipping Fees (Free Returns)

We provide 100% free return shipping for all eligible items:


  • Defective, Damaged, or Incorrect Items: If your order arrives damaged during transit, defective, or incorrect, return shipping is completely free. We will provide a prepaid carrier return label.

  • Customer Remorse / Change of Mind: If you change your mind, ordered the wrong size, or prefer a different finish, return shipping is also completely free. We will issue a prepaid return shipping label so you incur no out-of-pocket costs.

5. Restocking Fees

  • Restocking Fee: €0.00

  • We do not charge restocking fees, administrative fees, or repackaging surcharges on any returns.

6. Product Exchanges

We gladly process exchanges for different finishes, models, or dimensions within our 30-day return window. When requesting your return, notify our team of the replacement model you prefer. Once the original item is received and inspected at our warehouse, your exchange order will be dispatched with complimentary standard shipping.


7. Step-by-Step Return Process

Returning an item is simple and straightforward:


  1. Submit Your Request: Contact our support desk by emailing info@meestersmeets.shop or via our 24/7 live chat. Include your order number, the item you wish to return, and whether you prefer a return or exchange.

  2. Receive Prepaid Return Label: Our team will email you a prepaid return shipping label (PostNL or DHL Parcel) along with a Return Authorization slip.

  3. Pack Your Items: Securely pack the accessory and all included components in the original packaging. Affix the printed prepaid label to the exterior of the parcel.

  4. Hand Over to Carrier: Drop off the parcel at any authorized PostNL or DHL service point in the Netherlands and retain your drop-off receipt.

8. Physical Return Facility Address

All authorized returns must be shipped to our central facility:


Meester Smeets Tegelhandel B.V.


Attn: Returns Department


Vredenhofweg 5A


1051 LM Amsterdam


The Netherlands


9. Warehouse Inspection Timeline

Returned packages received at our facility undergo quality inspection within 2 business days of arrival. Our inspection team verifies that the accessory is uninstalled, complete with all hardware, and matches the return authorization. You will receive an email update as soon as the inspection is completed.


10. Non-Eligible Returns

Items that have been installed, mounted to walls, connected to plumbing lines, or returned missing critical components cannot be accepted. If your product arrived damaged upon initial delivery, please do not attempt installation; contact us immediately so we can file a carrier claim and replace it immediately.


Business Information & Official Contact Details


  • Legal Business Name: Meester Smeets Tegelhandel B.V.


  • VAT Identification Number: NL813480656B01

  • Customer Support Email: info@meestersmeets.shop

  • Customer Support Phone: +31 20 684 1111

  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (CET)

  • Live Support Chat: Available 24/7 on website

  • Time Zone: Central European Time (CET)


    Refund Policy

    Last Updated: September 2026

    At Meester Smeets Tegelhandel B.V., we are dedicated to providing complete financial transparency and a reliable reimbursement process. This standalone Refund Policy explains our criteria for refund approval, timelines, processing methods, and terms in strict alignment with Google Merchant Center (GMC) policies and Dutch e-commerce regulations.

    1. Refund Eligibility Criteria

    Refunds are issued under the following verified circumstances:

    • Approved Returns: When an authorized return of an unused, uninstalled bathroom accessory in its original packaging is received and passes inspection at our Amsterdam facility within our 30-day window.

    • Damaged or Defective Items: When an item arrives broken, damaged in transit, or defective, and you elect a monetary refund rather than a free product replacement.

    • Pre-Fulfillment Order Cancellation: When an order is successfully canceled before it has been processed and handed over to the courier.

    • Out-of-Stock Products: In the rare event that an ordered item becomes unavailable prior to dispatch, an immediate full refund is issued.

    2. Zero Deductions & Fees

    • Restocking Fees: €0.00 (We never deduct restocking fees from your refund amount).

    • Return Shipping Fees: €0.00 (Return shipping is free for both defective items and remorse returns; no return shipping fees are deducted from your refund).

    • Transaction Surcharges: We do not retain payment gateway or processing charges. You receive a full reimbursement for the purchase price paid.

    3. Inspection & Refund Approval Timeline

    • Once your return package arrives at our warehouse (Vredenhofweg 5A, 1051 LM Amsterdam), our team conducts a physical inspection within 2 business days.

    • As soon as the condition verification is complete, an automated email notification will be dispatched confirming whether your refund has been officially approved.

    4. Refund Issuance & Processing Window (10 Calendar Days)

    • Upon approval of your return, our accounting team releases the refund immediately.

    • The funds will be credited back to your account within a maximum window of 10 calendar days following inspection approval.

    • Processing intervals depend on your financial provider:

      • PayPal: Typically appears in your PayPal balance or linked card within 2 to 5 business days from authorization.

      • Afterpay: Installment schedules are canceled automatically, and any payments already debited are credited back to your associated card within 3 to 7 business days.

    5. Original Payment Method Requirement

    • In accordance with anti-money laundering (AML) legislation, banking security standards, and GMC rules, all refunds are strictly executed back to the original payment method used at checkout.

    • We cannot issue cash reimbursements, physical cheques, or route refunds to third-party bank accounts or alternative cards.

    6. Partial Refunds & Ineligible Circumstances

    A full refund may be refused or reduced only under the following conditions:

    • The accessory shows obvious signs of installation, plumbing connection, water exposure, or tool damage.

    • The product is missing essential mounting components, screws, brackets, or original retail packaging.

    • The return was dispatched outside our authorized 30-day return window.

    7. Late or Missing Refunds

    If 10 calendar days have elapsed since you received our refund confirmation email and you have not observed the credit in your account:

    1. Check your PayPal account activity or review your Afterpay statement.

    2. Contact your bank or card issuer, as standard posting times can vary between financial institutions.

    3. If you have completed these steps and still have not received your funds, please contact our support desk immediately at info@meestersmeets.shop with your order number.

    8. Order Cancellation Refunds

    • If you wish to cancel an order, please contact our team immediately at +31 20 684 1111 or via 24/7 live chat before 5:00 PM CET.

    • If the order has not yet entered our fulfillment queue, your order will be voided and your full refund will be triggered immediately to your original payment method.

    Business Information & Official Contact Details